I have not received my login email yet. What steps should I follow to receive it?

If you have not received login emails from support@certn.global, you can take the following steps:

1. Refresh your email to check for new messages.
2. Wait a few minutes and check again.
3. Check the spam folder and any other folders (such as 'Promotions') that may contain new emails.

If the above steps do not resolve the issue, it indicates that your email server is classifying the email as spam and, as a result, either deleting it or rejecting it. Resolving this problem depends on your mail server: you may have the option to whitelist @certn.global, or you may need to request your system administrator to do this for you.

If you are unable to resolve the issue on your email server, the only solution is to use an alternative email address. Unlike some business email systems, public email services such as Gmail or Yahoo usually work smoothly.